Market Research is an important service that D. E. Jones Associates provides to clients. While this can be an important tool to help build performance standards when none are in place, we can also measure your customer's opinion / response after training has occurred.
The performance improvement system is designed to ensure a return on your investment. D.E. Jones offers a variety of survey programs to benchmark and measure the success of implemented programs.
Our survey programs include:
Workplace Satisfaction Surveys
Detailed accounts of what it's like to work at a specific employer, including, but not limited to corporate culture, diversity, hours, dress code, and opportunities for advancement.
Detailed accounts of the hiring process and interviews (how many rounds of interviews, who conducted the interviews, and whether there were any specific interview questions you remember of note).
Business Outlook Surveys
Analysis of strengths and weaknesses in competition, distribution channels, products and services, employee morale, etc.
In addition to market research, success can be measured in other ways:
The coaching guides and ongoing performance appraisal provides a clear measurement of training effectiveness.
Increased employee retention due to sales growth and decreased job stress will provide a satisfying measurement of success.
Many clients have found that this well documented system of standards, training and coaching makes them attractive to suppliers when bidding on profitable and desirable product lines.